Version: 3.43
Developer: CarGurus, Inc
Verified App 
CarGurus is an online car shopping platform that helps shoppers find the best deals on new and used cars. The company was founded in 2006 by Langley Steinert, co-founder of TripAdvisor. CarGurus has a team of over 300 employees and is headquartered in Cambridge, Massachusetts.
The company's mission is to empower car buyers with the data they need to make informed purchase decisions. CarGurus does this by providing listings for millions of cars from dealerships and private sellers around the country. In addition, CarGurus offers tools like dealer ratings and reviews, as well as pricing analysis so shoppers can be sure they're getting a good deal.
Since its launch, CarGurus has become one of the most popular car shopping platforms in the US. In 2018, the company launched in the UK, followed by Canada and Australia in 2019. Today, CarGurus is available in four countries and continues to expand its reach to help more shoppers find their perfect car.
Features & Highlights
Real Experience Using CarGurus
Application Scenarios
As someone who frequently travels and is always on the lookout for reliable transportation, I turned to CarGurus for my car shopping needs. One day, I was visiting a new city and realized I needed a temporary vehicle. I opened the CarGurus app, entered my location, and within minutes, I had a list of nearby dealerships and their available inventory. It was incredibly convenient, allowing me to find a car that suited my requirements without the hassle of navigating unfamiliar territory.
Another scenario was when I wanted to surprise my partner with a new SUV for our growing family. I used CarGurus to filter through various options based on safety ratings and space requirements. The app's ability to provide detailed specifications and comparisons made it easy to shortlist a few models before visiting dealerships for test drives.
User Experience
The CarGurus app has a clean and intuitive user interface that makes navigation seamless. From the moment I opened it, I was greeted with a straightforward layout, allowing me to jump right into searching for cars. The search filters are robust, enabling me to narrow down my choices based on make, model, price, and even mileage. Each listing provides high-quality images and detailed information, which made it easy to assess the condition and features of each vehicle.
In terms of performance, the app runs smoothly without any lags or crashes, which is a relief when I'm trying to quickly browse options. I particularly appreciated the interactive map feature that displays car listings in my vicinity, making it easier to plan dealership visits. Overall, my experience with CarGurus has been overwhelmingly positive; it feels like a trusted companion in the often overwhelming car-buying journey.
Pricing
CarGurus is free to download and use, which is a significant advantage compared to some other car-buying platforms. While there may be ads or promotional content, I found them to be unobtrusive and not detracting from the overall experience. If you're looking for in-depth tools or premium features, the app may offer additional services in the future, but the core functionalities provided are more than sufficient for most users. It's refreshing to have such a comprehensive tool available without a subscription fee.
Updates & Support
The CarGurus app is regularly updated, ensuring that users have access to the latest features and improvements. I've noticed enhancements in the app’s speed and the addition of new filtering options since I first downloaded it. The support team is responsive and helpful; I reached out once with a query about a listing, and they replied within a day with clear guidance. Knowing that there is reliable support behind the app adds an extra layer of comfort when navigating my car-buying journey.
Security & Privacy Review
As an American user, security and privacy are paramount when using apps like CarGurus. The app is available on both the App Store and Google Play, which provides a level of assurance regarding its credibility. Upon registration, I was asked to provide basic personal information, such as my name and email address, which felt standard for an app of this nature. However, I appreciated that the app does not require excessive information, minimizing potential privacy concerns.
In terms of ads and tracking behavior, CarGurus does display advertisements, but they seem relevant to my interests and do not feel intrusive. I was pleased to find that I had the option to opt-out of personalized ads, allowing me to maintain control over my data. Overall, CarGurus addresses security and privacy concerns effectively, making it a trustworthy choice for anyone looking to buy or sell a vehicle.
CarGurus offers a vast selection of both new and used vehicles. Advanced search filters help you find your perfect car quickly. Transparent pricing ensures you get the best deals available. Detailed vehicle history reports build trust and confidence in your purchase. User reviews provide valuable insights from real car buyers. 
Limited inventory in certain regions may restrict options for buyers. User interface can be overwhelming for first-time car shoppers. Some listings may have inaccurate pricing or condition details. 
Google Play 
App Store Yes, users can submit suggestions or feedback through the app's support or contact options, which are typically found in the settings or help sections of the app.
Yes, CarGurus: Used & New Cars may collect personal data to enhance user experience and improve services, but it adheres to privacy policies to protect user information.
CarGurus: Used & New Cars primarily requires an internet connection to access up-to-date listings and features, so offline use is limited.
Since the app is free and does not require a subscription for its main features, there is no subscription to cancel. Users can simply uninstall the app if they choose to stop using it.
The app does not require a subscription for its core features, as it is free to use. However, certain premium features may be available for a fee.
Yes, if you're having trouble activating your account, contact customer service for assistance through their support channels.
To activate your CarGurus account, check your email for a confirmation link and click it to complete the activation process.
You can check the status of your request by logging into your CarGurus account and visiting the support section for updates.
You can reach CarGurus customer service by calling their support number listed on the website or using the live chat feature for immediate help.
You can update your customer number by logging into your account and navigating to your account settings.
